Refunds

Unused balance

You can ask for unused wallet balance back at any time. Write to api@padmarouter.com from your account's email address with the amount. The balance is returned to the wallet or card it was paid from, in full — Padma charges no fee for a refund.

A refund is limited to what you paid in through that method and still have unspent. Balance credited by Padma itself, such as a correction or a test credit, is not refunded as money.

Refunds are sent within 10 working days of the request. The amount refunded leaves the wallet when the refund is sent, and is listed in your transaction history.

Usage

Model usage is paid on to the provider at its cost, so tokens already used are not refunded. You are not charged for requests Padma refuses, or for requests that fail at the provider before any output — see Activity for the outcome of each request.

If you believe a request was charged wrongly, write to api@padmarouter.com with its request id (the x-padma-request-id header, or the id in Activity). A charge that was wrong is returned to your wallet.

Payments that go wrong

If a payment left your wallet or card but your Padma balance did not go up, it is usually settled automatically once the gateway confirms it. If it has not been added within a day, write to us with the payment reference and it will be added or returned.

A card gateway's fee, where one was shown before you paid, is kept by the gateway and cannot be returned.